Shipping, Handling and Delivery Information

• Holiday Shipping Information

• Domestic Shipping
• • Rates

• International Shipping
• • Canada
• • Canada and Mexico International Express
• • Rest of the World
• • Custom Duties

• Shipping Insurance
• • Insured Orders
• • Uninsured Orders

• Undelivered Package

All orders ship from the US. We ship within the US (including Alaska, Hawaii, and Puerto Rico) and internationally anywhere in the world.

DOMESTIC SHIPPING

We offer FREE standard shipping for all domestic orders. Expedited shipping options and rates are in the chart, below. These rates do not apply to wholesale orders. Shipping fees are non-refundable in the event of a return. All domestic orders normally ship with a tracking confirmation number.

DOMESTIC RATES

SHIPPING METHOD	SHIPPING FEE	ORDER PLACE	ORDER DELIVERED
STANDARD	FREE	-	5 to 8 business days *
EXPEDITE	$5 First Item	Before 2pm PST Monday through Thursday	2 to 3 business days *
	$3 Each Add. Item
EXPRESS	$50 First Item	Before 2pm PST Monday through Thursday	1 to 2 business days *
	$20 Each Add. Item
RUSH	$75 First Item	Before 12pm PST Monday through Thursday	Next Day
		After 12pm PST Monday through Wednesday	Day After Next
	$25 Each Add. Item	Between Thursday 12pm PST and Friday 12pm PST	Monday
		Between Friday 12pm PST and Monday 12pm PST	Tuesday
SATURDAY	$90 First Item	Between Thursday 12pm PST and Friday 12pm PST	Saturday
	$30 Each Add. Item

* Delivery times go into effect the business day after you place an order.

† Hawaii, Alaska, US Territories and Military APO/FPO addresses will be only shipped via USPS (Priority if weight is above 1 lbs and First Class if weight below 1 lbs) regardless of the Shipping Method. We cannot expedite to these addresses

INTERNATIONAL SHIPPING

For our Canadian customers, we offer $7 flat rate international shipping for orders with one item, and $5 per additional item. This flat rate does not apply to wholesale orders. Shipping fees are non-refundable in the event of a return. All Canadian orders normally ship with a tracking confirmation number.

CANADA

SHIPPING METHOD	SHIPPING FEE	ORDER PLACE	ORDER DELIVERED
STANDARD INTERNATIONAL	$7 First Item	-	6-10 business days *
	$5 Each Add. Item

* Delivery times go into effect the business day after you place an order. This is an average delivery time but is dependent on the destination country's customs clearance and local delivery service.

We offer $15 flat rate international (non-Canadian) shipping for orders with one item, and $10 per additional item. This flat rate does not apply to wholesale orders. Shipping fees are non-refundable in the event of a return.

CANADA AND MEXICO INTERNATIONAL EXPRESS

SHIPPING METHOD	SHIPPING FEE	ORDER PLACE	ORDER DELIVERED
INTERNATIONAL EXPRESS	$95 First Item	-	1-3 business days *
	$35 Each Add. Item

* Delivery times go into effect the business day after you place an order. This is an average delivery time but is dependent on the destination country's customs clearance and local delivery service.

REST OF THE WORLD

SHIPPING METHOD	SHIPPING FEE	ORDER PLACE	ORDER DELIVERED
STANDARD INTERNATIONAL	$15 First Item	-	6-10 business days *
	$10 Each Add. Item
INTERNATIONAL EXPRESS	$110 First Item	-	3-5 business days *
	$50 Each Add. Item

* Delivery times go into effect the business day after you place an order. This is an average delivery time but is dependent on the destination country's customs clearance and local delivery service.

All international orders are shipped USPS International. USPS provides delivery confirmation scans for the countries listed: Australia, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Hungary, Israel, Italy, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Northern Ireland, Norway, Portugal, Singapore, Slovak Republic, Spain, Switzerland and Turkey. The delivery confirmation number will not provide tracking for the item as it is being shipped, only confirmation once the order is delivered to the shipping address. We are unable to provide any delivery confirmation or tracking for countries not listed above. You will be provided a tracking number that will only update while the package is within US borders. Once an order has cleared US customs, it is transferred to the destination country's national postal service to complete delivery.

All orders ship from our warehouse in San Diego, California. If you are in a rush and need to receive your order by a specific date, please feel free to contact our Customer Service team or purchase expedited shipping (domestic only). You will receive a shipping confirmation e-mail with the tracking number once your order has been fulfilled. Please allow at least 24 hours for the tracking information to updated before reviewing your orders tracking status.

Once an order is received by the postal carrier and no longer in the possession of Avarcas USA, it is under the care and liability of the carrier to deliver the item. Each individual order is packed and leaves the warehouse in a new shipment box. We cannot take responsibility for items lost or stolen after a package is confirmed as delivered by tracking, and will not refund a lost or stolen item. We encourage customers who find that their tracking status is 'Delivered' yet they have not received their package and/or believe it to be lost or stolen, to follow up with a claim through the carrier and speak to their local delivery personnel to gather as much information as possible. We are happy to provide whatever information is needed to assist with opening a claim.

CUSTOM DUTIES

All international orders are subject to import fees. Import duties and customs fees are set by the government of the shipping destination's country. The exact percentage and additional charges vary depending on the country. Customers are responsible for paying all import fees and any dispute or refund must be pursued through the respective government. For more information, contact your domestic carrier.

SHIPPING INSURANCE

We are happy to offer shipping insurance for purchase on all orders, domestic and international, placed through avarcasusa.com. By purchasing this coverage, your order is protected against loss or damage during transit through Shipsurance, a third party insurance company. Insurance fees are a flat rate of $0.99 USD per item and added at checkout. Shipping insurance coverage begins on the order's shipping date. For more information regarding shipping insurance coverage, check out Shipsurance's website here. Avarcas USA will not replace or refund any loss or damaged items that are uninsured.

INSURED ORDERS

For an insured item that is lost or damaged during shipment, please contact us at [email protected] to initiate a claim. Claims can take up to 15 business days to be processed by Shipsurance.

Claim Process

• The insured will notify [email protected] of the lost or damaged package.
• Customer Service will file a claim with Shipsurance. Photos or additional information may be requested.
• The insured will be required to follow a Verification Link for Shipsurance. This link must be completed for claims to be processed.
• Shipsurance approves or denies the claim.
• Approved claims will be given store credit for the amount of the purchase. Customers can use their discretion when reordering which style and shipping address to use.

Loss Claim Note: If the claim is for a lost package, the Insured must wait 20 calendar days for Domestic shipments or 40 calendar days for International shipments before filing claim with Shipsurance. Damage Claim Note: All packaging material and damaged goods must be kept in the original form as received. The packaging and item(s) shipped must not be sent back to the shipper until a claim is complete.

UNINSURED ORDERS

Orders that choose to unselect insurance at checkout and experience loss or damage are the customer's responsibility to pursue. We are happy to provide any information needed to submit a claim with the shipping carrier. Avarcas USA will not submit a claim on the customer's behalf or replace any loss or damaged items that are uninsured.

UNDELIVERED PACKAGE

It is the customer's responsibility to review and confirm their shipping address. We do not edit any shipping address unless directly requested by the customer who placed the order. Packages returned to our warehouse due to an incorrect address will be subject to fees to cover processing and shipping costs whether the package is reshipped or refunded.

Once a package leaves our warehouse we cannot edit, update, or cancel the shipping label. Shipping address changes must be sent in before the order has shipped. If an order has been delivered to an address that a customer no longer resides at, it is the customer's responsibility to locate and retrieve the package.