FAQ

Are Pons avarcas handmade in Menorca, Spain?

Yes, Pons Avarcas are handcrafted in Menorca. Only genuine avarcas carry the "Avarca de Menorca" tag, a collaborative effort between the local government and the shoemaker association to ensure the highest quality standards while preserving and protecting the artisans and tradition of the island.

Are Pons shoes sustainable?

Made since 1945 on the Spanish island of Menorca, Pons Avarcas are ethically made by hand with sustainability and longevity in mind. The raw materials are all sourced locally in Spain, including the rubber sole (the classic style features a sole made from 10% recycled tires) and the high-quality natural full grain leather— which is sourced from ethically raised livestock. Available in 40+ different color ways, Pons are chrome dyed to strict EU REACH standards. The Pons workshop (in Ciutadella) is owned and operated by the third-generation of the Pons family and employs about a dozen local craftspeople, some who have spent their entire adult lives honing their shoemaking craft.

Do we ship all over the US?

Yes. We deliver to all states within the United States (Hawaii, Alaska and Puerto Rico included) from our warehouse in San Diego, California. Please note that different shipping fees may apply depending on the type of shipping selected at checkout.

Do we ship internationally?

Yes, we deliver all over the world. However, different shipping fees may apply depending on the country.

Do we ship to P.O. Boxes?

UPS does not currently deliver into P.O. boxes, however, USPS does. It is up to our discretion to use the proper shipping carrier to ensure your package gets to you safely and on time. Keep in mind that when entering in a P.O. box as your shipping address we may use UPS, and if that is an issue we advise to not use a P.O. box address.

I wear a half-size and you carry whole sizes. Which size is right for me?

We recommend that you check our size conversion charts for specific measurements of the style and model you are interested in. Please note that our Pons Avarcas and Laro Espadrilles have different sizing charts and recommendations as they are two different brands:

• Pons Avarcas: Since the leather will stretch slightly with wear, most of our half-size wearing customers find success choosing the smaller of the two sizes they are in between. However, we encourage you to compare your foot measurement with our sizing chart to make the best choice.

• Laro Espadrilles: Most of our half-size wearing customers find success choosing the larger of the two sizes they are in between.However, we encourage you to compare your foot measurement with our sizing chart to make the best choice.

Do we work with retailers?

If you are a retailer interested in selling Pons avarcas, Laro espadrilles or AvarcasUSA Collective Bags please email us at [email protected] and we will contact you shortly.

Do we offer Gift Cards?

Yes! We're happy to offer both electronic and physical Gift Cards. All Gift Cards will default to the electronic version unless specified by the customer (please email [email protected] if you prefer a physical Gift Card). Electronic Gift Cards will be issued by email within 72 business hours. The AvarcasUSA Gift Card will never expire or lose value. Gift cards are non-refundable. Physical Gift Cards are sent anywhere in the US via Domestic First Class USPS shipping (3-5 business days) unless an expedited shipping service is purchased.

What is a Pre-order?

Pre-orders are a way to order an item before it is available, with the understanding that the item will be shipped at a later time when it arrives at our warehouse. For orders that contain pre-order items and available in-stock items, we will ship them together once the pre-order shipment arrives. If you have a preference of when we ship your order for non-pre-order items contact us at [email protected].

Are Outlet items Final Sale?

Yes. We are happy to offer a selection of our products at a reduced price. These are Pons Avarcas, Laro Espadrilles and hand-woven market baskets that have light scratches, slight color variation, or a natural mark. Fit, sizing, and durability are not affected.
All items available through our Outlet section are FINAL SALE, and are not available to be returned or exchanged (no exception).

Do you offer Promotional Codes?

Yes. Sign up for our newsletter and you will receive seasonal offers and promotional codes. Valid Promotional Codes are only applicable to full-priced items. Promotional Code Offers may not be used for items listed in the Outlet Section. To apply a promotional discount click on "Apply Promo Code" in Cart, enter the code and click the "Apply" button before Checkout.